PROGRES.ID – Governor of Bengkulu Rohidin Mersyah received an award certificate from the Bengkulu Representative of the Indonesian Ombudsman for being a province and local government located in the Green Zone in 2022 for the Highest Quality Public Services and High-Quality Public Services, at the Balai Raya Semarak Bengkulu building on Wednesday (22/02/2023).
Governor Rohidin stated that the award is not just about having high-quality and top-quality public services in the green zone. What is more important is that public services can be felt to have a real benefit for the people.
“Although we have received recognition for being in the high green zone, what is most important is that public services can be truly felt by the people. Where services are better, easier, faster, and their transparency can be recognized,” Governor Rohidin explained after receiving the award.
Furthermore, Governor Rohidin mentioned that it is understandable that the public still has a negative perception of government services, especially since the public’s current stigma only focuses on physical development and short-term assistance. However, the government will continue to strive towards improving public services and over time, people will see that changes have indeed been made.
According to Herdi Puryanto, the Head of the Bengkulu Representative of the Indonesian Ombudsman, there are four variables used to determine whether government institutions’ services are good or not. These variables are related to the competency of service providers, infrastructure fulfillment, community satisfaction surveys, and management of community complaints.
“We assess these four points as a whole, both at the provincial and district/city government levels. We also appreciate the significant improvement in service quality throughout 2022,” Puryanto explained.
During the ceremony, five Regional Government Organizations (OPD) in Bengkulu Province received awards. They are the Investment and Integrated One-Stop Service Agency (DPMPTSP) of Bengkulu Province, the Health Agency of Bengkulu Province, the Social Agency of Bengkulu Province, the Education Agency of Bengkulu Province, and the Population and Civil Registration Agency of Bengkulu Province.
Meanwhile, out of the 10 districts/cities in Bengkulu Province, only the Central Bengkulu Regency and Mukomuko Regency have not received awards from the Indonesian Ombudsman.